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Shipping & Returns

Returns Policy:

At robinwoodproductions.com, we want you to be delighted every time you shop with us. Sometimes though, we know you may want to return items. We accept the return of all items only if they are unopened and in their original condition. This does not apply to defective of damaged CD’s see below.

Defective items: You can return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item". If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase. If you return goods, as detailed, within 14 days, we will issue a full refund for the price you paid for the item.

To return an item: Please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box to. Robinwood Productions Ltd, 11 Sandringham Court, Admiral Way, Kings Hill,
West Malling, Kent, ME19 4EQ, ENGLAND. For your protection we recommend that you use a recorded delivery service.

Our returns policy does not affect your statutory rights.

Cancelling an item: Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of audio products where the item has been unsealed. To cancel this contract, please fill out the back of the delivery slip that accompanies your items, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is: Robinwood Productions Ltd, 11 Sandringham Court, Admiral Way, Kings Hill,
West Malling, Kent, ME19 4EQ, ENGLAND.

For your protection, we recommend that you use a recorded-delivery service.

Products availability

Price and availability information is subject to change without notice: Except as specifically stated on this Web site, to the fullest extent permitted at law, neither robinwoodproductions.com nor any of its directors or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, robinwoodproductions.com does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of robinwoodproductions.com, its directors or other representatives.

Shipping

If you are ordering online you order should be processed within 7 days.

Delivery information and costs:

At robinwoodproductions.com we're proud to offer a fast, efficient and hassle-free delivery service.
Choose which items you want to buy and decide where you'd like them sent, and we'll take care of everything, making sure your items are carefully packaged and arrives as quickly as possible.
We can send your goods to virtually any address in the world, from Andover to Timbukto!
So your package can be delivered to wherever is most convenient to you.

Postage & Packing:

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